Kobayashi International Trading Company Limited (BIWAKO TOURISM BASE Hikone Inae) endorses the principles of “Consumer-Oriented Management” promoted by Japan’s Consumer Affairs Agency, and hereby makes its Consumer-Oriented Voluntary Declaration.
Our Philosophy
Our mission is to offer customers in Japan and around the world products they can choose with confidence, and safe, memorable journeys in Shiga. By listening sincerely to our customers and providing honest, clear information and safe, reliable services, we aim to be a company trusted by our customers and the local community.
Our Commitments
- 1. Listening to and acting on customer feedback
We record the opinions and requests we receive in Japanese, Chinese and English in store, by phone, by email and on social media, share them regularly among our directors, and use them to improve our products, services and signage. - 2. Providing accurate, easy-to-understand information
In our online shop, we accurately describe the condition and included accessories of secondhand items, as well as shipping costs and return conditions. For bicycle rental, we explain fees, terms of use and cancellation rules in advance in several languages. - 3. Providing safe and reliable products and services
Every rental bicycle is inspected before use, and we provide multilingual guidance on helmet use and traffic rules. As a Biwaichi Cycle Support Station, we support cyclists with a place to rest, air pumps and more. Secondhand items are inspected, tested and cleaned before delivery. - 4. Protecting personal information
We manage the personal information entrusted to us appropriately, in accordance with our Information Security Policy and internal rules (SECURITY ACTION Two Stars declaration). - 5. Legal compliance led by top management
With the President as the responsible officer and the Vice President as the officer in charge of implementation, we comply with the Act on Specified Commercial Transactions, the Act against Unjustifiable Premiums and Misleading Representations, the Consumer Contract Act and other relevant laws. Once a year, we review our product descriptions, terms and customer service, and provide opportunities for directors and employees to learn about consumer-oriented management. - 6. Acting for the future and the next generation
We contribute to a sustainable society through eco-friendly cycling tourism, the effective use of resources by selling reused goods, and partnerships with local businesses.
We will, in principle, publish the progress of our efforts under this declaration on this website once a year.
Established: October 10, 2026
Kobayashi International Trading Company Limited
LAM Ting Chung, President and Representative Director